Perspectives on communications strategy, thought leadership and the evolving media landscape.

Kraig Smith Kraig Smith

Client Retention: The Secret to PR Success

Everybody wants the quick win and it’s easy to understand why. Big results with little effort are the ultimate return on investment (ROI). While it’s possible (and great!) to see quick results in PR, the real question is: can that success be sustained or was that one-off early win just that, a one-off?



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Media Relations, PR Services Kraig Smith Media Relations, PR Services Kraig Smith

In media relations, half your clients don’t pay

At PReturn, we have a core belief that each time we reach out to the media with client news, we’re actually servicing two clients: our paying client and the reporter we’re pitching. It’s easy to get wrapped up with a client’s agenda (after all, they’re paying!), but forgetting about the reporters’ needs puts you in a bad position. By taking care of the reporters, your paying clients come out on top far more often.

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